About the job
Title: Account Manager / Customer Success Officer
Location: Amman, Jordan
Department: Customer Success
Reports To: Head Of Customer Success
About Us
BusinessChat is a leading e-commerce marketing platform focused on emerging markets, providing localization and simplified solutions with a strong emphasis on WhatsApp channels. We aim to empower small and medium-sized businesses by automating and elevating their customer engagement through seamless marketing strategies.
What's the opportunity?
We are looking for a Customer Onboarding & Success Officer, the aim of the department is to help e-commerce managers generate more revenues through BusinessChat.
Customer Success team responsibilities include onboarding new customers, proactively assuring optimal product utilization, in a timely manner supporting incoming requests, and building long-term relationships with High-Value customers.
Responsibilities:
- Take ownership of customers' issues and follow problems through to resolution
- Establish clear client retention goals
- Assist customers with setting up and navigating programs or software
- Set a clear mission and deploy strategies focused toward that mission
- Adopt and comply with success procedures, policies, and standards
- Keep accurate records and document customer onboarding / success actions and discussions
- Strong problem-solving and negotiation abilities.
- Manage client projects, timelines, and deliverables effectively.
- Client Relationship Management.
Requirements and skills:
- Fresh graduate or 6 months of experience in customer success or account manager or sales departments preferably in the software, telecommunications, or major e-commerce player
- Proficiency Arabic & English language
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Benefits:
- Competitive salary
- Monthly commission
- Health Insurance Coverage
- Social activities & team-building events
- A positive and collaborative work culture that values ownership, accountability, and continuous learning.
