Position Overview
The Key Account Executiveresponsible for identifying, developing, and maintaining strategic business relationships with high-value clients, ensuring profitable growth and strong brand representation. The role focuses on long-term partnerships, contract management, and profitability optimization, in alignment with the company’s Key Account Approval Policy.
Key Responsibilities
1. Business Development & Client Acquisition
- Identify and target potential clients meeting Key Account Criteria .
- Develop tailored proposals, contracts, and quotations for major accounts.
- Manage the onboarding process for new Key Accounts, ensuring compliance with approval workflow.
2. Account Management & Growth
- Maintain long-term partnerships with existing Key Accounts to ensure consistent refill and reorder cycles.
- Conduct regular business reviews and performance meetings with clients.
- Manage renewals, service contracts, and upselling opportunities.
- Ensure product quality, service level, and response time meet agreed standards.
3. Coordination & Operations
- Collaborate with the Refilling Department to schedule refills, delivery plans, and customer service.
- Work with the Finance Department on pricing approvals, credit limits, and collection follow-ups.
- Coordinate with the Marketing Team for promotions, co-branding, and visibility plans.
4. Reporting & Performance
- Maintain accurate client data and deal history within the ERP system.
- Prepare weekly and monthly performance reports on sales, margin, and client activity.
- Monitor client satisfaction and address any service issues proactively.
Key Performance Indicators (KPIs)
- Achievement of sales and collection targets.
- New Key Account acquisition count per quarter.
- Retention and refill order rate.
- Gross profit margin per account.
- Client satisfaction and complaint resolution time.
Qualifications & Skills
- Bachelor’s degree in business, Sales, or Marketing.
- Minimum 4–6 years of B2B / Key Account experience in fragrance, FMCG, or service industry.
- Strong negotiation and relationship management skills.
- Excellent presentation and communication skills.
- Proficiency in ERP, Excel, and CRM tools.
