Location: Aqaba, Jordan
Company: Noatum Ports Jordan
Function: Commercial / Marketing / Customer Experience
The Marketing & Customer Support Specialist will support marketing activities, customer communication and day-to-day customer service to strengthen the terminal's market position and customer experience.
Key Responsibilities
- Support implementation of marketing and communication activities.
- Maintain customer communication and support channels.
- Respond to customer inquiries and coordinate timely resolutions.
- Maintain customer records and interaction history.
- Prepare customer communications, presentations and marketing materials.
- Support market research and competitor analysis.
- Assist with customer surveys and feedback initiatives.
- Coordinate customer meetings and engagement activities.
- Monitor customer issues and escalate recurring concerns.
- Support development of customer-facing content and digital communications.
- Prepare customer and marketing reports.
- Work closely with Commercial and Operations teams to improve customer experience.
Qualifications & Experience
- Bachelor's degree in Marketing, Business Administration, Communications or related field.
- 3–5 years of relevant experience.
- Customer service, marketing or commercial experience.
- Experience in logistics, ports or transportation is an advantage.
- Strong Arabic and English communication skills.
- Strong MS Office skills.
Core Competencies
Customer Service | Communication | Marketing | Stakeholder Management | Problem Solving | Reporting | Digital Communication | Teamwork
