Company Description Shawerma Sheesh is a local restaurant based in Aqaba, Jordan, specializing in authentic, flavorful shawarma made with high-quality ingredients and rich spices. The restaurant is dedicated to freshly prepared meals that provide a consistent and satisfying experience for guests. Shawerma Sheesh blends traditional shawarma recipes with a modern fast-casual dining style, creating a unique taste and atmosphere. The team is focused on quality, flavor, and customer satisfaction in every order, both in-house and for delivery. Applicants can expect to join a customer-focused environment that values teamwork, reliability, and attention to detail.
Role Description This is a full-time hybrid role for a Call Center Agent based in Aqaba, with some flexibility to work from home. The Call Center Agent will handle inbound and outbound customer calls, including taking orders, answering menu and delivery questions, and providing accurate product and service information. Daily tasks include resolving customer concerns, recording order details in the system, and coordinating with the kitchen and delivery teams to ensure timely and correct orders. The agent will monitor customer feedback, follow call scripts and guidelines, and document interactions for quality and follow-up purposes. The role also involves maintaining a professional, friendly tone on every call, adhering to schedules, and meeting performance targets related to response time, call quality, and customer satisfaction.
Qualifications
- Customer service and support skills, including experience in roles such as Customer Service Representative, with a focus on helpful, solution-oriented interactions.
- Proven ability to maintain high Customer Satisfaction, handle complaints calmly, and follow up to ensure issues are fully resolved.
- Strong Interpersonal Skills, including clear verbal communication, active listening, and the ability to build rapport with diverse customers.
- Customer Support competencies, including managing high call volumes, following call protocols, and documenting interactions accurately.
- Basic Computer Literacy, including comfort with call center software, POS/order entry systems, email, and chat tools.
- Fluency in spoken Arabic; basic English communication skills are an advantage.
- Ability to work shifts, including evenings, weekends, and peak restaurant hours as needed.
- High school diploma or equivalent; prior experience in food service, hospitality, or a call center environment is preferred but not required.
- Dependable, punctual, and able to work effectively both on-site in Aqaba and from home in a quiet, professional environment.
