We are looking for a professional, friendly, and compassionate Receptionist / Front Desk Officer to join our leading veterinary hospital. The ideal candidate will be an excellent communicator, highly organized, and genuinely passionate about animals.
As the first point of contact for our clients, you will play an important role in creating a welcoming and professional experience for pet owners and their animals.
Key Responsibilities
- Welcome and assist clients and their pets in a friendly and professional manner.
- Manage front desk operations, appointments, and patient check-ins and check-outs.
- Answer phone calls, WhatsApp messages, emails, and client inquiries promptly and professionally.
- Schedule and coordinate veterinary appointments.
- Maintain accurate client and patient records.
- Handle payments, invoices, and basic administrative tasks.
- Communicate clearly with veterinarians, veterinary nurses, and other team members.
- Provide clients with general information about hospital services and appointment procedures.
- Follow up with clients regarding appointments, treatments, or other hospital requirements when needed.
Requirements
- Bachelor’s degree or diploma in a relevant field.
- Previous experience in reception, front desk, customer service, administration, or a veterinary/medical environment is required.
- Excellent English speaking and writing skills.
- Genuine love and compassion for animals.
**Flexibility to work shifts, weekends, or public holidays when required.
What We Offer
- A professional and supportive working environment.
- Opportunity to work with an experienced veterinary team.
- Career development and learning opportunities.
- The opportunity to contribute to excellent care for animals and their owners.
If you are a professional, caring, and enthusiastic individual who loves animals and enjoys working with people, we encourage you to apply and become part of our team.
