Partnerships Manager – Restaurant Technology Solutions
Location
Amman, Jordan / Saudi Arabia Market Coverage
About Ishbek
Ishbek, a sister company of CsMena, is an innovative SaaS platform transforming restaurant operations through smart technology solutions.
Designed for restaurants and hospitality businesses, Ishbek simplifies operations by connecting multiple ordering channels into one centralized platform. Through automation, real-time analytics, reporting, and seamless integrations with POS systems, delivery platforms, and other business applications, Ishbek enables businesses to improve operational efficiency, enhance customer experience, and make data-driven decisions.
As part of our regional growth strategy, we are looking for a talented and ambitious Partnerships Manager – Restaurant Technology Solutions to build strategic partnerships, acquire new customers, and accelerate Ishbek's expansion across Jordan and the Saudi Arabian market.
About the Role
We are seeking a commercially driven Partnerships Manager who can build Ishbek's growth engine from the ground up.
This role will focus on identifying, developing, and managing strategic partnerships with restaurants, restaurant groups, hospitality businesses, and technology partners. You will be responsible for expanding Ishbek's market presence by creating long-term business relationships that drive customer acquisition and sustainable growth.
You will own the full partnership lifecycle—from identifying opportunities and initiating conversations to negotiating agreements, onboarding partners, and ensuring long-term success.
The ideal candidate is a relationship builder who understands B2B technology sales, enjoys opening new markets, and can communicate the value of SaaS solutions to business owners and decision-makers.
What You'll Achieve
- Build and manage a strong pipeline of strategic restaurant and enterprise partners.
- Establish Ishbek as a trusted technology partner for restaurant operational transformation.
- Develop relationships with restaurant owners, CEOs, operations leaders, and technology decision-makers.
- Convert partnership opportunities into long-term customer relationships.
- Build a scalable partnership strategy that supports regional growth.
Key Responsibilities
Partnership Development & Growth
- Identify, develop, and secure strategic partnerships across the restaurant and hospitality sectors.
- Execute partnership strategies that drive customer acquisition and market expansion.
- Manage the complete partnership lifecycle from prospecting through agreement execution and onboarding.
- Generate opportunities through networking, referrals, strategic alliances, industry events, and outbound engagement.
- Maintain an accurate partnership pipeline and activity forecasts.
- Achieve assigned partnership, revenue, and growth targets.
Enterprise Relationship Management
- Build strong relationships with restaurant groups, enterprise customers, and industry stakeholders.
- Engage with decision-makers including:
- Restaurant Owners
- CEOs
- Operations Directors
- IT Managers
- Digital Transformation Leaders
- Understand customer challenges and position Ishbek as a solution that improves operational efficiency and business performance.
- Lead commercial discussions, negotiate partnership agreements, and ensure successful partner onboarding.
Strategic Partnerships
- Develop and strengthen relationships with:
- Restaurant Groups
- POS Providers
- Delivery Platforms
- Technology Providers
- Industry Associations
- Identify partnership opportunities that increase market reach, customer acquisition, and long-term business value.
- Build sustainable relationships that contribute to Ishbek's regional growth strategy.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- 4–7 years of experience in Partnerships, Business Development, Enterprise Sales, or SaaS Sales.
- Proven experience selling technology products or digital solutions.
- Strong track record of achieving commercial targets.
- Experience managing complex B2B sales cycles involving multiple stakeholders.
Preferred Experience
Experience in one or more of the following industries is highly preferred:
- SaaS Platforms
- Restaurant Technology
- Hospitality Technology
- Digital Transformation
- POS Solutions
- FinTech
- E-commerce Platforms
- Cloud Software Solutions
- Enterprise Technology Solutions
Skills You'll Need to Bring
- Strong partnership development and relationship-building skills.
- Consultative selling approach.
- Ability to understand customer pain points and recommend technology solutions.
- Excellent negotiation and influencing skills.
- Strong presentation and communication abilities.
- Ability to work independently while building new markets and strategic alliances.
- Strong commercial mindset with a focus on long-term value creation.
- Fluent in Arabic and English.
Preferred Experience
- Experience in the Saudi Arabian market is highly preferred.
- Existing relationships with restaurant groups or hospitality businesses are a strong advantage.
- Experience selling SaaS solutions is strongly preferred.
- Experience working within startups or high-growth technology companies is a plus.
Key Performance Indicators (KPIs)
- Partnership Revenue
- Strategic Partnerships Established
- New Customers Acquired Through Partnerships
- Partnership Pipeline Value
- Conversion Rate
- Customer Acquisition Cost
- Partnership Growth
- Customer Retention & Expansion
- Market Growth
What We Offer
- Competitive salary package with performance-based incentives.
- Opportunity to build and scale a regional technology platform.
- Exposure to innovative SaaS and restaurant technology solutions.
- High ownership and direct impact on business growth.
- Professional development and career advancement opportunities.
