Job DescriptionInternal Sales Engineer – InstrumentationJob Purpose
Technical Services Bureau Co. (TSB) is seeking a full-time Internal Sales Engineer – Instrumentation to join its Sales Department in Amman, Jordan. The position requires 2–3 years of relevant experience in instrumentation, automation, technical sales, or industrial equipment.
The Internal Sales Engineer will support the complete sales process by reviewing customer requirements, selecting suitable instrumentation products, preparing technical and commercial quotations, coordinating with manufacturers and suppliers, and following up on customer inquiries and sales opportunities.
Key Responsibilities
- Review customer inquiries, specifications, datasheets, bills of quantities, and tender documents.
- Understand customer applications, process conditions, and technical requirements.
- Select suitable instrumentation products for flow, level, pressure, temperature, analytical measurement, and industrial automation applications.
- Prepare accurate technical and commercial quotations.
- Prepare compliance statements, technical submittals, datasheets, and supporting documentation.
- Coordinate with manufacturers and suppliers regarding product selection, pricing, delivery, technical clarifications, and documentation.
- Communicate with customers to clarify technical and commercial requirements.
- Provide technical support to customers and the external sales team.
- Follow up on submitted quotations, pending inquiries, and sales opportunities.
- Maintain accurate quotation, customer, and opportunity records using the company’s CRM or ERP system.
- Review customer purchase orders and confirm compliance with the submitted offer.
- Coordinate internally with procurement, logistics, service, finance, and project teams during order execution.
- Monitor delivery schedules and communicate relevant updates to customers.
- Support the sales team in preparing tenders, presentations, product comparisons, and customer meetings.
- Build and maintain a strong understanding of the company’s product portfolio and represented manufacturers.
- Maintain organized records of quotations, correspondence, technical documents, and supplier offers.
- Support customer relationship development through timely and professional communication.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Chemical Engineering, Industrial Engineering, or a related technical field.
- 2–3 years of experience in internal sales, technical sales, process instrumentation, automation, or industrial equipment.
- Good understanding of industrial instrumentation and process measurement principles.
- Familiarity with flow, pressure, level, temperature, and analytical instrumentation is preferred.
- Ability to read and understand technical specifications, process data, datasheets, and engineering documents.
- Experience preparing technical and commercial proposals.
Required Skills
- Strong technical and analytical skills.
- Good commercial awareness.
- Strong written and verbal communication skills.
- Good negotiation and customer-handling skills.
- High level of accuracy and attention to detail.
- Strong organization, time-management, and follow-up skills.
- Ability to manage multiple inquiries and quotations simultaneously.
- Ability to work independently and coordinate effectively with different departments.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Good command of written and spoken English.
- Experience using CRM or ERP systems is an advantage.
Performance Expectations
The Internal Sales Engineer will be expected to:
- Submit accurate quotations within the required timeframe.
- Maintain consistent follow-up on open opportunities.
- Minimize technical and commercial errors in quotations.
- Respond promptly to customers and suppliers.
- Maintain complete and updated sales records.
- Contribute to quotation conversion, customer satisfaction, and sales growth.
