Job Overview
We are seeking a professional, customer-focused, and organized Guest Service Expert (Receptionist) to join our team. This role serves as the first point of contact for clients and visitors, ensuring a welcoming and professional experience while providing administrative and operational support to the business.
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Responsibilities
● Welcome clients and visitors professionally and ensure a positive customer experience.
● Manage the reception area and maintain a professional office environment.
● Assign walk-in leads to consultants according to company procedures.
● Handle incoming calls, inquiries, and client communications, directing them to the appropriate departments when required.
● Schedule appointments and coordinate client meetings.
● Manage inbound and outbound shipments, courier services, and document deliveries.
● Oversee and update passport renewal tracking records as assigned by the direct manager.
● Stamp and prepare photos for application files in accordance with company requirements.
● Print translation documents and provide administrative support when the translator is unavailable.
● Assist clients with basic information regarding company services and processes.
● Maintain accurate records of visitors, inquiries, and client interactions.
● Support consultants and operational teams with administrative and coordination tasks.
● Ensure proper filing, organization, and handling of client documents.
● Monitor office supplies and coordinate replenishment when needed.
● Assist with general office administration and special projects as assigned.
Qualifications & Requirements
● Diploma or Bachelor's degree in Business Administration, Hospitality, Customer Service, or a related field.
● 1–3 years of experience in Reception, Customer Service, Front Desk, or Administrative Support roles.
● Excellent communication and customer service skills.
● Strong organizational, multitasking, and time-management abilities.
● Professional, detail-oriented, and able to work in a fast-paced environment.
● Proficiency in Microsoft Office (Word, Excel, Outlook).
● Excellent command of English and Arabic (spoken and written).
● Experience with CRM systems or service-oriented environments is an advantage.
● Demonstrated discretion and confidentiality when handling sensitive information.
