The role is based in Damascus, Syria, and full-time on-site Arabic speakers will be preferred
Position Objectives
The Business Excellence Lead is responsible for driving enterprise-wide business excellence and digital transformation initiatives across the organisation. This role focuses on transforming traditional operating models into fully digitised, automated, data-driven processes that improve operational efficiency, governance, and performance visibility. The position leads the redesign and digitisation of end-to-end processes, enabling integrated workflows, automation, and performance-monitoring frameworks that deliver measurable business value and support the organisation's strategic objectives.
Job Description and Responsibilities
- Lead enterprise-wide digital transformation initiatives aligned with the organisation's strategic objectives and long-term vision.
- Translate business goals into digital transformation roadmaps prioritising efficiency, scalability, and value creation.
- Drive the shift from manual, fragmented processes to integrated, digitised, and automated business operations.
- Lead large-scale Business Process Reengineering (BPR) initiatives to enable digital operating models.
- Promote a digital-by-design mindset in all new processes, systems, and operational frameworks.
- Lead end-to-end process discovery, redesign, and digitisation across departments.
- Implement workflow automation solutions, including BPMS, RPA, and low-code/no-code platforms.
- Establish enterprise process standards, governance frameworks, and operational best practices.
- Ensure alignment of processes with quality management systems, compliance requirements, and operational standards.
- Define digitally enabled KPIs, SLAs, and OLAs embedded within automated workflows.
- Develop real-time dashboards and performance reporting frameworks to enhance operational transparency.
- Monitor process performance and continuously optimise operational efficiency.
- Support data-driven decision making through analytics, reporting, and operational insights.
- Lead change management initiatives to support digital adoption across the organisation.
- Promote a culture of continuous improvement, innovation, and operational excellence.
- Facilitate cross-functional collaboration to ensure the successful implementation of transformation initiatives.
- Provide guidance and support to departments adopting new digital processes and automation frameworks.
Qualification and Required Skills
- Bachelor's degree in Engineering, Business Administration, Information Systems, or a related field.
- 8–12 years of progressive experience in Business Excellence, Digital Transformation, or Process Automation roles.
- Proven leadership experience in large-scale digital transformation and automation programs.
- Experience working in telecom, infrastructure, utilities, real estate, or large enterprise environments is preferred.
- Strong expertise in digital transformation, process digitisation, and operational automation.
- Hands-on experience with Business Process Management Systems (BPMS) such as Pega, Appian, Bizagi, Camunda, or similar platforms.
- Experience with low-code/no-code platforms and Robotic Process Automation (RPA) technologies.
- Advanced knowledge of process modelling standards such as BPMN 2.0.
- Good understanding of frameworks such as ITIL, eTOM, Quality Management Systems (QMS), and performance management models.
- Strong analytical, facilitation, and executive communication skills.
- CBPP / CBPL or equivalent Business Process Management certifications.
- BPMN 2.0 certification (OCEB 2 or equivalent).
- Lean Six Sigma Green Belt or Black Belt.
- Digital Transformation or Business Excellence certifications.
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