Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly and speak the truth.
We are ambitious and determined and take the initiative to seize opportunities.
#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer
Key Accountabilities:
- Responsible for base, in terms of analysis, KPIs and customer behavior.
- Work with several product lines departments to Launch and deploy a unique customer experience through dedicated services and offers which increases base committmnet.
- Design and implemet proctactive initives to maintin satisfaction, exctarct Value and reduce churn rate.
- Launching Products and Services by designing & developing product concepts, business models, market segmentation, and Media Communications.
- Building & following up digital customer journey.
- leading all marketing activities linked with sales, communication & Go to market.
- accountable on NPS.
- Responsible for managing churn with proactive and reactive retention strategies.
- Analyzing various data sources to identify customers’ needs and behavior, and put profitable business opportunities either in acquisition, retention, or value extraction.
- Monitor segment specific KPI's and design & implement needed corrective activities.
- Monitoring the market and competition and analytically flag areas of weakness to further introduce new initiatives that can be possible areas for growth.
- Participate in building and implementing marketing planning and roadmaps.
- Initiate and follow-up communication for offers/promotions.
- Follow up the offers activations, revenues ,achieving targets and usage analysis.
- Monitor & enhance sales & after sales process in all channels to generate prospective lists.
- Work with Go-to-Market to coordinate internal training & support on new offers /promotions.
- Follow up with technocenter the new innovation products.
- Dealing with sales feedback and related complaints received through front liners.
- securing base managmnet activities, follow up on campaign results, as well as creating initiatives to secure customers contact information.
- Accoutable on launching promotions & achieving the KPIs for the e-shop.
- Accountability for device forecasts, as well as stock availability.
Education & Experience:
- University degree in Telecom Engineering, Industrial Engineering, and Computer Engineering.
- Minimum 5-7 years’ experience preferred in the Marketing field.
- Proven deliverables of project management, experience.
- strong analytical skills, and a strategic thought process.
