About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.
About The Role
Our Group & Conference Services Manager is a creative and service-oriented professional responsible for coordinating and executing all requirements for conference and group events booked by the Sales and Catering Departments. This role ensures the successful planning and delivery of events by enforcing the terms of sales agreements, guiding meeting planners through the planning process, and communicating client needs and expectations with all hotel departments. The Group & Conference Services Manager leads the team in delivering exceptional guest experiences while achieving departmental financial objectives and ensuring client satisfaction.
What You Will Do
- Manage the Conference & Groups Services team and oversee daily job requirements.
- Achieve conference & groups financial objectives through effective contract execution, upselling, and revenue maximization.
- Prepare monthly financial reports, monitor target achievement, and participate in budget preparation in conjunction with the Director of Catering.
- Negotiate with clients/guests using creative and attractive menu presentations and event proposals to maximize revenue and fulfill contractual obligations while meeting client needs.
- Build strong relationships with clients through trust, professionalism, and personalized service.
- Coordinate with Sales and Catering team to ensure optimal utilization of function space and maximize revenues.
- Finalize requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written and verbal communication with all departments (Group Resumes, BEOs, and daily reports).
- Ensure accuracy of banquet checks and conduct billing reviews upon completion of programs or events.
- Overlook the execution of groups and conference events in collaboration with Banquets operation teams; review all function space and ensure client satisfaction at the outset and throughout each event.
- Plan, attend, and participate in operational and client meetings including but not limited to: Morning Operations Briefings, Conference Services Briefings, Resume Meetings, Banquet Event Order Meetings, Sales Meetings, Pre-Convention Meetings, Planning Visits, and Menu Tastings.
- Maintain thorough knowledge of hotel facilities, meeting space capacities and dimensions, and operational requirements of all departments.
- Make timely and sound decisions that balance client expectations with the hotel’s financial, safety, and staffing objectives.
- Resolve challenges and operational issues that arise while groups are on property and keep the Director of Catering and Planning Committee fully informed of any unusual matters to ensure prompt corrective action.
- Comply with Four Seasons standards and work harmoniously and professionally with all colleagues and planning committees.
What You Bring
- Bachelor’s Degree and/or professional certification is preferred.
- Minimum of 2–5 years’ experience directly related to hotel conference services or hotel operations.
- Excellent written and spoken proficiency in both English and Arabic; additional languages are an advantage.
- Strong selling, negotiation, and interpersonal skills.
- High level of creativity and attention to detail.
- Ability to multitask and perform effectively in a fast-paced, client-driven environment.
- Professionalism, integrity, and ability to maintain confidentiality.
- Positive attitude with a proactive, solution-oriented approach.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.
What We Offer
- Competitive salary and comprehensive benefits package.
- Excellent training and development opportunities.
- Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.
- Recognition programs and employee wellness initiatives.
Schedule & Hours
- Full-time position, on site.
- Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.
- Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.
