Job Summary:
The User Management Advisor is responsible for managing user-related requests, and escalations, and ensuring compliance with platform rules. This role acts as a key liaison between users, internal teams, and management to maintain a safe, fair, and high-quality user experience.
Responsibilities:
1.Deliver dedicated 1:1 support to SVIP users, ensuring a premium, smooth, and personalized user experience, while building and maintaining long-term relationships with high-value users.
2.Proactively understand, address, and anticipate the needs of high-value and potential high-value users, promoting SVIP services to expand the SVIP user base.
3.Handle, implement, and continuously optimize SVIP service processes and operational workflows to improve service quality and efficiency.
4.Drive higher user satisfaction, engagement, and retention among SVIP users through daily interactions and regular meetings.
5.Re-engage inactive or churned users and encourage their return to the platform through targeted communication and follow-up.
6.Analyze user feedback and behavioral insights, produce data-driven reports, propose actionable improvement solutions, and collaborate closely with internal teams to enhance overall user experience and operational efficiency.
Requirements：
1. Previous experience in customer service or user support, with the ability to handle user inquiries effectively and maintain a strong service mindset.
2.Basic data analysis skills, with the ability to analyze user behavior and feedback, and support business optimization with data-driven insights.
