Company Description
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
About Premier Lending
At Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams — from accounting and processing to closing and compliance — are essential to delivering on this promise. We foster a collaborative culture where every voice matters and teamwork drives success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Job Summary
As a Follow-Up Specialist / Appointment Setter, you will play a central role in driving the sales pipeline by engaging potential prospects through structured outreach. Depending on your experience, you may work with B2B or B2C audiences. Your primary objective is to qualify leads, establish interest, and schedule high-quality appointments for the U.S. sales teams.
This is a performance-driven position requiring strong communication skills, confidence, and the ability to guide conversations toward a clear next step. You will be responsible for initiating contact, identifying needs, handling objections, and maintaining accurate documentation within the CRM.
Key Responsibilities
- Conduct outbound outreach to potential prospects (B2B or B2C depending on assignment).
- Use established sales scripts effectively while adapting your tone and approach to different lead types.
- Identify prospect needs, gather key information, and determine qualification criteria.
- Handle objections professionally and keep the conversation focused and engaging.
- Schedule and coordinate qualified appointments for the U.S. sales teams.
- Maintain accurate and timely documentation in the CRM to support smooth follow-through.
- Perform structured follow-ups to nurture warm or previously engaged prospects.
- Meet defined KPIs, including call activity, lead qualification rates, and booked appointments.
- Demonstrate strong communication, active listening, and rapport-building skills with prospects.
- Collaborate with team leads and U.S. partners to refine scripts, improve conversion performance, and enhance the overall sales process.
Qualifications
- Have at least 1-year experience in sales.
- Prior experience in customer service, sales, or a similar role (sales experience with U.S. market clients or with companies based in Amman that serve U.S. clients is preferred).
- Strong verbal communication and interpersonal skills.
- Ability to multitask by typing quickly while speaking on the phone; tech-savvy.
- Highly organized, detail-oriented, and able to manage time effectively.
- Comfortable making outbound calls in a fast-paced environment.
- Familiarity with CRM software is a plus (training provided).
- Self-motivated, goal-driven, and eager to learn.
What We Offer
- Competitive pay with performance-based incentives.
- Comprehensive training, ongoing support, and development opportunities.
- The chance to work with a reputable U.S.-based company.
- Opportunities for growth within a company that values teamwork, development, and innovation.
How To Apply
If you're passionate about real estate, relationship-building, and helping people, we’d love to hear from you! Please submit your resume and a brief video cover letter explaining why you’d be a great fit for this role. Premier Business Solutions is an equal-opportunity employer and welcomes applications from all qualified individuals.
