ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art, and Wellness brands with a focus on building Ecosystems and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and the North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, which welcomes the next generation of travelers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
ABOUT THE ROLE
Reporting to: Ass. Housekeeping Manager
Dotted line to: -
Collaborating with: All Departments
Location: Aqaba
The role of a Housekeeping Coordinator is essential for supporting the smooth operations of the housekeeping department and ensuring guest satisfaction in hotels, resorts, and other accommodation establishments. By possessing excellent communication skills, organization and time management abilities, attention to detail, problem-solving skills, customer service orientation, computer literacy, and relevant experience and qualifications in housekeeping or administrative roles, Housekeeping Coordinators can effectively fulfil their responsibilities, support the Housekeeping Manager and team, and contribute to the overall success of the property.
JOB DESCRIPTION
ASSET & EXPERIENCE:
- Strong organizational abilities to coordinate schedules, manage tasks, and ensure efficient operations within the housekeeping department.
- Excellent communication skills, both verbal and written, to effectively liaise with housekeeping staff, other hotel departments, and guests.
- Meticulous attention to detail to maintain high cleanliness and hygiene standards, and to accurately handle administrative tasks and records.
- Effective problem-solving skills to address issues, handle guest requests, and resolve conflicts in a timely and professional manner.
Connection
- Builds genuine connections with colleagues by fostering open communication, trust, and mutual respect.
- Handles staff concerns or conflicts with empathy and understanding, promoting a sense of unity and belonging.
- Leads through connection — inspiring teamwork by being approachable, supportive, and engaged with every team member.
Innovation
- Encourage new ideas and efficient methods to enhance cleanliness standards and guest satisfaction.
- Support the implementation of innovative housekeeping practices, tools, and technologies to improve productivity and service quality.
- Collaborate with team members to identify opportunities for process improvement and develop creative solutions to operational challenges.
Curation
- Ensure every guest space is thoughtfully maintained, reflecting the hotel’s brand standards and attention to detail.
- Oversee the presentation and organization of guest rooms and public areas, creating a polished and welcoming atmosphere.
- Maintain consistency and quality by curating room setups, amenities, and décor elements that enhance the overall guest experience.
Leading the Way
- Lead by example through professionalism, initiative, and a commitment to excellence, inspiring the team to uphold the highest standards of service and cleanliness.
EXPERIENCE & SKILLS
- Proven experience in housekeeping or hotel operations, preferably in a coordinating role.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
- Excellent communication and interpersonal abilities to coordinate between departments and support team members.
- Attention to detail and a keen eye for cleanliness, presentation, and guest satisfaction.
- Proficiency in using housekeeping management systems, scheduling tools, and Microsoft Office applications.
- Problem-solving mindset with flexibility to adapt to changing operational needs and guest requirements.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organization.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Please apply by emailing talent@kertenhospitality.com.
