Job Summary
The Accounts Receivable Supervisor oversees the daily operations of the accounts receivable team, ensuring timely and accurate billing, collections, and reconciliation processes. This role plays a critical part in maintaining healthy cash flow, minimizing insurance denials, and ensuring compliance with company policies and financial regulations. The ideal candidate has strong leadership skills, attention to detail, and a deep understanding of credit control and receivables management.
Duties And Responsibilities
Team Supervision & Workflow Management
- Supervise AR staff, delegate responsibilities, and monitor performance.
- Provide training, coaching, and support to ensure team efficiency and accuracy.
- Set daily, weekly, and monthly targets for collections.
Claims & Collections
- Oversee the generation and issuance of accurate insurance claims.
- Ensure timely collection of outstanding receivables in line with credit terms.
- Monitor overdue accounts and escalate critical issues to management.
Reconciliation and Reporting
- Review and approve reconciliations insurance accounts.
- Follow up the rejection rates with insurance companies and resolve long-pending issues.
- Supervise accurate and timely collections and posting of payments.
- Prepare monthly provision calculation and summary.
- Follow up the rejection letters sent on weekly basis with insurance companies to solve the issue on timely manner.
- Prepare Daily, weekly and monthly reports for insurance revenues, claims and costs to evaluate performance.
- Conduct a periodic review for the agreements, discounts and prices and ensure its reflecting in the system.
Customer Communication & Dispute Resolution
- Coordinate with internal departments to resolve disputes.
- Negotiate payment plans or settlements with insurance providers as needed.
- Serve as a point of escalation for customer billing or payment issues.
Compliance & Process Improvement
- Ensure compliance with internal policies, accounting standards, and audit requirements.
- Support internal and external audit requests related to AR functions.
- Identify and implement process improvements and automation to optimize AR operations.
In view of the developing and changing needs and opportunities within Abdali Medical Center during this start-up phase, this position may be required to perform other duties as assigned and reporting relationships may vary.
Qualifications, Skills, And Experience
Education
Bachelor's Degree in Accounting, Finance, Business Administration or related field
Experience
- Previous experience minimum 7-10 years in AR. (Experience insurance sector is a plus.
- Proficiency in ERP/accounting systems (e.g., SAP, Oracle).
- Strong Excel and reporting skills.
- Excellent communication, leadership, and problem-solving abilities.
- Strong analytical and organizational skills.
- Attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines
Skills And Abilities
- English language competency
- Communication Skills
- Adaptability
- Creativity
- Problem Solving
Working conditions
- Fixed 8 – 12 duty hours to meet operational needs.
- Fast paced environment
Physical Requirements
- Repetitive motions: moving the wrists, hands, and/or fingers.
- Prolonged walking, standing and sitting
Direct reports
