Company Description
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
About Premier Lending
At Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams — from accounting and processing to closing and compliance — are essential to delivering on this promise. We foster a collaborative culture where every voice matters and teamwork drive success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Position Overview
We are seeking a
Loan Servicing Specialist to oversee the administration of mortgage loan portfolios managed by sub-servicers on behalf of Premier Lending, Inc. This role is critical in ensuring sub-servicer compliance, loan performance monitoring, accurate reconciliations, and prompt resolution of servicing issues.
You’ll work closely with internal teams and external partners, providing operational oversight and client service support while helping drive continuous improvement in servicing quality and borrower experience.
Key Responsibilities
- Monitor servicing activities conducted by sub-servicers to ensure compliance with internal policies, investor guidelines, and regulatory requirements.
- Act as the liaison between Premier Lending and sub-servicers, borrowers, and investors — handling inquiries, escalations, and servicing-related concerns.
- Conduct audits and data quality reviews to identify and correct discrepancies in loan balances and servicing performance.
- Collaborate with internal departments including Accounting, Compliance, Operations, and Post-Closing to resolve servicing issues and support internal controls.
- Track and analyze servicing metrics such as delinquency and default rates, recommending improvements where needed.
- Assist with onboarding and offboarding of sub-servicing vendors, ensuring a smooth transition process.
- Reconcile loan balances and coordinate with accounting to manage receivables and payables.
- Deliver responsive customer service to homeowners, handling servicing requests and complaints with professionalism and accuracy.
- Manage investor relations by providing servicing insights, reports, and timely updates on loan portfolios.
- Uphold adherence to all policies, procedures, and service level agreements (SLAs) through consistent documentation and reporting.
- Support special projects and operational enhancements as needed.
Qualifications
- Bachelor’s degree in Accounting, Finance, or related field.
- 2+ years of relevant experience in loan servicing, customer service, reconciliations, or financial operations.
- Strong communication skills (written and verbal) in English.
- Detail-oriented with excellent problem-solving abilities and a high level of accuracy.
- Proficiency in Microsoft Office Suite, especially Excel (pivot tables, formulas, data validation).
- Self-starter with a collaborative attitude and ability to manage deadlines independently.
- Comfortable working cross-functionally and with U.S.-based teams in a remote service environment.
- Availability to work U.S. Eastern Time Zone hours (3:30 PM – 12:00 AM local time, Mon–Fri).
