About The Role
We are seeking a motivated and customer-focused
Sales & Service Center Representative to join our team. This dual-role position blends front-line retail sales with reception and technical service support. The ideal candidate will have strong communication and convincing skills, a passion for customer interaction, and the ability to manage service processes with accuracy and efficiency. Previous experience in home appliances sales is highly preferred. The role requires flexibility to work on weekends, public holidays, and night shifts as needed.
Key Responsibilities
Sales Responsibilities
- Promote and sell products to walk-in customers and clients.
- Welcome customers to the showroom, understand their needs, and recommend suitable products and solutions.
- Explain product features, specifications, pricing, and benefits to help customers make informed decisions.
- Assist customers in comparing available products and options to support purchasing decisions.
- Process sales transactions accurately and issue receipts/invoices in accordance with approved procedures.
- Handle cash and electronic payment transactions accurately and in compliance with company policies and financial controls.
- Maintain attractive, well-organized product displays; update stock levels regularly.
- Comply with approved pricing policies, promotional offers, and sales procedures.
- Support the achievement of sales targets and provide an excellent in-store customer experience.
- Gather and share customer feedback and insights on market trends.
Service Center Responsibilities
- Greet customers at the service center, receive their devices, document reported issues, and verify that devices are free from physical damage or breakage.
- Assist in preparing the daily schedule for the technical team handling trade client devices.
- Update service logs daily with repair progress, delays, or customer-related changes.
- Follow up on repair status and communicate updates to customers.
- Collect payments for completed repairs, issue receipts/invoices, and submit daily revenue reports.
- Prepare regular and ad-hoc reports related to reception activities and performance levels, as requested by the Center Manager.
Required Qualifications & Experience
- High school diploma or equivalent (additional education in business or marketing is a plus).
- Minimum of 1 year in a sales, receptionist, or administrative role.
- Previous experience in sales or customer service is highly preferred.
- Previous experience in home appliances sales is highly preferred.
- Strong sales and convincing skills with the ability to understand customer needs and recommend suitable products.
- Excellent communication skills (both verbal and written).
- Professional appearance with a friendly and approachable demeanor.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to stay calm under pressure and manage customer expectations efficiently.
