Are you passionate about leading teams, enhancing customer satisfaction, and creating seamless service experiences? We’re looking for a
Customer Service Manager to lead and develop our customer support team while driving service excellence across all touchpoints.
🔹 Key Responsibilities
- Lead, train, and motivate a team of customer service representatives to deliver outstanding service.
- Develop and implement customer service policies, procedures, and performance standards.
- Monitor and analyze customer satisfaction metrics and drive continuous improvement.
- Handle escalated customer issues with professionalism and resolve them in a timely manner.
- Collaborate with other departments to ensure a consistent customer experience.
- Prepare regular reports and feedback for senior management.
🔹 Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum 5–7 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
- Strong leadership, interpersonal, and problem-solving skills.
- Experience with CRM systems and customer service software.
- Excellent communication skills in both English and [local language, if applicable].
🔹 What We Offer
- A dynamic and collaborative work environment.
- Opportunities for growth and professional development.
- Competitive salary and benefits package.
