Account Manager

Mandera Marketing Agency | Amman, Jordan | Full-time

About Us

Mandera Marketing Agency is a behavioural marketing and research agency in Amman. We develop data-driven strategies, campaigns and content grounded in consumer psychology, for a broad range of development institutions and private-sector organisations.

Position Overview

We are seeking a highly organised, client-focused Account Manager to oversee a portfolio of client accounts. The successful candidate will be the primary point of contact between clients and our internal teams, ensuring projects are delivered to the highest standard, on time and in line with agreed objectives.

Key Responsibilities

Act as the primary point of contact for assigned client accounts
Lead client onboarding and set clear expectations on scope, deliverables and timelines
Translate client requirements into structured briefs for the strategy, creative and production teams
Monitor project progress, content calendars, production schedules and approval workflows
Ensure all deliverables meet quality standards and contractual commitments
Prepare and present progress updates, performance reports and client meeting materials
Manage client feedback and resolve issues efficiently and professionally
Build long-term client relationships and identify opportunities for account growth
Coordinate invoicing and payment follow-ups with the finance department

Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications or a related field
At least two years of experience in account management, client relations or project coordination, in any industry
Excellent written and verbal communication skills in Arabic and English
Strong organisational, time-management and multitasking abilities
Proven ability to manage multiple stakeholders and competing priorities
Professional, proactive and solution-oriented

Preferred Qualifications

Previous experience in a marketing, advertising or creative agency
Working knowledge of digital and social media platforms
Proficiency in project management tools

What We Offer

A collaborative and professional working environment
Exposure to strategic marketing and consumer psychology
The opportunity to work with leading institutions and brands
Clear opportunities for professional growth

How to Apply

Interested candidates should apply through LinkedIn or submit their CV to HR@ManderaMarketing.com.

Mandera Marketing & Research Agency

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Account Manager