Skills
Detail oriented, time management, communication skills, research skills, English.
About
As a Quality Assurance Analyst, I collaborate with the customer service team to handle customer inquiries and complaints, enhance the agents’s performance, and to deliver timely and effective solutions.
I graduated with a Bachelor's degree in English Language and Literature from the University of Jordan, where I developed my analytical and critical thinking skills, as well as my written and verbal communication skills. I am passionate about learning new technologies and applying them to enhance the user experience and the quality of the services. I am motivated by challenges and opportunities to grow and contribute to the success of the organization.
Profile Photo
