Skills
Experience Domains:
• Telephony Systems & Contact Center Technologies
• Contact Center Architecture & Solution Design
• Contact Centers Consultation
• Business Process Outsourcing (BPO)
• Cloud Migration & CCaaS Strategies
• VoIP Technologies and Solutions
• Technical Support & System Operations
• Voice and Multimedia Call flows Development and Routing Design
• IVR Self-Service and Telephony Application Development
• Technical Projects Management
Technical Certificates:
• Aspect Contact Server Custom Control Application Development – USA San Jose- California
• Aspect Contact Server eFlow Application Development - USA San Jose- California
• Aspect Call Center Installation and Service / Hardware course - USA San Jose- California
• Introduction to visual C++
• AS/400 Concepts and Facilities Workshop
• AS/400 Control Language Programming
• Windows NT Administration
• Introduction to Oracle (RDBMS)
• Introduction to Novel Network
About
I am seeking new challenges in contact centers insource and outsource industry, in telephony and communication technologies utilizing efficiently my diverse experiences in consulting, supporting, managing, developing and maintaining a wide variety of telephony systems and related resources.
With a Master’s degree in Communication Engineering and over 24 years of hands-on experience in IT, telephony, and telecommunications technologies, I believe I bring a strong set of skills and a wealth of experience that could be a valuable addition to your team.
Throughout my career, I have had the privilege of working across a variety of sectors, including contact center architecture, consultation, IVR Solution, VoIP infrastructure, Cloud-based technologies with technical support capabilities and strategic focus on project management and planning to handle projects.
I have a proven track record in designing, implementing, and managing both in-sourced and outsourced contact center solutions. Additionally, I have extensive expertise in IVR Self-Service, telephony applications, and call flow development and routing design.
My professional experience spans working with high-profile clients across Jordan and the Gulf region, where I have successfully delivered enterprise-wide IP-based contact center and IVR solutions. This exposure has honed my skills in handling complex projects and ensuring that client requirements are met efficiently and effectively.
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