Skills
Technical & Software Skills:
• CRM & Ticketing Systems: Zendesk, MenaITech, Google Play Console.
• Telephony & VoIP Systems: Avaya, Yeastar, Ziew.
• Office & Productivity: Microsoft Office Suite (Advanced Excel, Word, PowerPoint), Data Entry,
Database Management.
Operational & Administrative Competencies:
• Customer Experience (CX) Management, Multi-channel Support (Email, Phone, Chat, WhatsApp), Process
Optimization, Quality Assurance (QA) Monitoring, Complaint & Conflict Resolution.
Soft & Professional Skills:
• Team Mentoring & Shadowing, Cross-Functional Communication, Problem-Solving, Time Management,
Fast Learning, and Adaptability.
Soft Skills: Communication, Time Management, Teamwork, Problem Solving, Fast Learning.
About
Results-driven professional with a degree in Management Information Systems and hands-on experience in customer operations, data management, and administration. Demonstrates exceptional adaptability, strong problem-solving abilities, and a fast-learning mindset. Actively seeking challenging entry to mid-level roles in the GCC region across Customer Success, HR, Business Operations, or related fields. Ready for immediate relocation and commitment to organizational growth.
Profile Photo
