Mozahim Banimousa

Skills

Linux Administration
SQL
Application Support
Production Support
Technical Support
Incident Management
Troubleshooting
Root Cause Analysis (RCA)
System Monitoring
Grafana
New Relic
Kibana
Prometheus
Zabbix
PagerDuty
API Troubleshooting
Log Analysis
Performance Monitoring
IT Operations
ServiceNow
Jira
Git
Docker
Shell Scripting
TCP/IP
DNS
HTTP/HTTPS
SSL/TLS
CI/CD
Agile
Problem Solving
Communication
Teamwork

About

Results-driven Operations and Technical Support Engineer with over 6 years of experience supporting enterprise production environments and mission-critical platforms. Experienced in incident management, production support, performance optimization, Linux administration, SQL, monitoring tools, and root cause analysis (RCA). Proven ability to troubleshoot complex technical issues, mentor engineers, lead migration and launch activities, and collaborate with cross-functional teams to maintain high system availability and service reliability. Passionate about solving complex problems, improving operational efficiency, and delivering exceptional customer support in fast-paced enterprise environments.