Mohammad Ibrahim

Customer Support & Digital Communication Specialist | Focused on Customer Satisfaction and Brand Growth

Amman, Jordan

Skills

Customer Relationship Management (CRM)

Conflict Resolution

Active Listening

Multichannel Support (Phone, Email, Chat)

First Call Resolution (FCR)

Content Scheduling & Publishing

Community Moderation & Engagement

Brand Voice Consistency

Hashtag & Trend Research

Zendesk / Freshdesk

Sprout Social

Microsoft Office / Google Workspace

Canva / Basic Graphic Editing

Performance Monitoring & Reporting

Time Management

Attention to Detail

Adaptability in Fast-Paced Environments

Team Collaboration

About

Motivated and adaptable customer service and social media professional with over 3 years of experience supporting clients, managing online communities, and driving digital engagement. Proven ability to handle customer inquiries with professionalism and empathy while maintaining brand integrity across multiple platforms. Experienced in content moderation, campaign planning, and performance analysis. Known for excellent communication skills, attention to detail, and a strong commitment to delivering high-quality service.