Skills
Strategic Planning & Execution, Multi-unit Operations Management, Team Building & Staff Leadership, Cross-functional Team Coordination, Performance Management, Organizational Development, Project Launch & Rollout, Change Management, Food & Beverage Operations, Guest Experience Enhancement, Service Quality Standards, Inventory & Supply Chain Management, Health & Safety (HACCP) Compliance, Cost Control & Optimization, Vendor & Supplier Negotiations, Restaurant/Café/Outlet Openings, Customer Service Excellence, Customer Experience Design, Complaint Handling & Recovery, Loyalty Program Implementation, Client Relationship Management, Budgeting & Forecasting, P&L Responsibility, Financial Reporting & Analysis, Sales Strategy & Revenue Growth, Resource Allocation, KPI & Metrics Tracking, Marketing Strategy & Campaigns, Brand Positioning & Awareness, Social Media & Digital Marketing, Local Market Penetration, Promotions & Event Planning, POS & Hospitality Management Systems, Tech-Driven Operational Optimization, Fintech & Digital Payments Awareness, Business Intelligence Tools, Online Ordering & Delivery Integrations, Problem Solving & Decision Making, Effective Communication, Negotiation & Persuasion, Cultural Awareness & Adaptability, High Emotional Intelligence, Time Management & Multitasking, Resilience Under Pressure
About
Commercial & Product Marketing Director
A highly accomplished, dynamic commercial executive with over 15 years of driving customer value through sales growth and product innovation. A proven expert in business operations and portfolio management, sales operations optimization, and team leadership to achieve outstanding results.
Areas of Expertise:
• Business Strategy and Execution
• Product & Service Innovation and Management
• Project & Product Management
• Client Services and Client Satisfaction
• Digital Transformation
• Profit Maximization
• Customer Experience & Customer Journey
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