Mayar El Abed

Skills

Business Analysis, Process Mapping (As-Is / To-Be), Requirements Gathering & Documentation, Stakeholder Workshops, UAT Testing & Support, KPI Development & Reporting, Data Governance, Workflow Optimization, Root Cause Analysis (5 Whys, Fishbone), Cross-Functional Collaboration, System & Process Design, Operational Analytics, Documentation Lifecycle Management, Excel (Advanced), SQL (Beginner), Tableau (Basic), ERP / CLM Systems, Communication & Stakeholder Management

About

Business Operations & Systems Analyst with 6+ years of experience at talabat (Delivery Hero Group), working across GCC markets to optimize internal processes, systems, and workflows. Experienced in requirements gathering, As-Is/To-Be process mapping, UAT support, KPI development, and cross-functional collaboration with Finance, Product, Tech, Compliance, and Operations teams.

Currently transitioning fully into Business Analyst roles with a strong focus on system-driven process improvement, data accuracy, and end-to-end lifecycle management. Holds a Postgraduate Diploma in Business Data Analysis & Decision Making and a Business Analysis Professional Certificate (KHDA & Cambridge). Known for structured thinking, clear documentation, and the ability to bring clarity and order to complex, fast-paced environments.