Skills
Client Success
Customer Success Management
Client Relationship Management
Account Management
Customer Experience
Operations Management
Stakeholder Management
Sales Funnels
Time Management
Communication
About
I make sure clients have a smooth, well-managed experience from their very first conversation to long after they sign up, and I run the operations that make that possible.
For the past 2.5 years, I've worked as a Client Success Manager at an online business coaching and consulting firm serving coaches, consultants, and experts. My role grew well beyond the title. I own the full client lifecycle: from the first conversation and booked consultation call, through enrollment and onboarding, to ongoing support and retention. I'm also trusted with the firm's highest-value client relationships.
Behind the scenes, I run the systems that keep everything moving. I manage our CRM, funnels, automations, memberships, and online courses on GoHighLevel, handle client communication across email and WhatsApp, and coordinate workshops and client calls between the sales, training, and operations teams.
Before that, I coordinated packaging procurement and shipping for international brands such as Nike, working between manufacturers, clients, and internal teams to keep orders on schedule.
My background in philosophy shaped how I listen, ask the right questions, and solve problems calmly.
I'm looking for my next role in client success, account management, or operations, where broad ownership, strong systems, and genuine care for clients make a difference.
What I bring:
- End-to-end client lifecycle management
- Client onboarding, engagement, and retention
- GoHighLevel, CRM, funnels, and marketing automation
- Cross-team and supplier coordination
Profile Photo
