Skills
● Marketing & Sales: Strategic Marketing Planning | Digital Campaign Management | Brand Development | Lead Generation & Conversion | Sales Funnel Management | Customer Relationship Management (CRM).
● Business & Operations: Market Research & Competitive Analysis | Pricing & Revenue Optimization | Contract & Vendor Negotiation | Budgeting & Forecasting | Business Development Strategy.
● AI Training & Data Analysis: AI Basics Training (Teaching Fundamental AI Skills) | AI-Powered Data Analysis & Insights | Using AI Tools for Business Optimization | Automation & Smart Decision-Making.
● Remote Tools & Communication: Microsoft Office / Google Workspace | Project Management Tools (Trello, Asana) | Zoom / Microsoft Teams | Cross-Functional Collaboration | Strong Written & Verbal Communication.
● Language & Communication: German (Advanced) | English (Fluent) | Arabic (Native) | Customer Communication | Conflict Resolution | Active Listening
● Customer Service & Remote Support: Complaint Handling & Resolution | CRM & Ticketing Systems | Customer Satisfaction Monitoring | Problem Solving | Sales Support | Inbound & Outbound Call Handling
● Teaching & Educational Management: German Language Instruction (A1–C1, Goethe, TestDaF) | AI Basics Training | Curriculum Design (CEFR) | Online Teaching (Zoom, LMS) | Student Evaluation | Staff Supervision & Mentoring
● AI & Data Skills: AI Fundamentals | AI-Powered Data Analysis | Data Interpretation & Insights | Using AI Tools for Reporting & Automation
● Technical & Organizational Tools: Microsoft Office (Word, Excel, PowerPoint) | Google Workspace | Survey Tools (Google Forms) | Scheduling & Operational Planning | Remote Collaboration (MS Teams, Skype)
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