Essam Azizieh

IT System Admin & Business Analyst at Al Zafer Investment Company

Amman

View resume

Skills

Manual Testing, User Acceptance Testing (UAT), SQL, Microsoft SQL Server, SSMS, Bug Tracking, Jira, ServiceNow, Trello, L1/L2 Technical Support, System Administration, ERP Systems, Zeus WMS, Troubleshooting, basic PHP and python, GitHub Copilot, System Integration, Zendesk, Zoho CRM, Remedy, power automate Automation, Technical Documentation

About

Computer Science graduate with 10+ years of hands-on experience in IT system administration, application support, and database management. Proven track record in conducting system testing (QA/UAT), data validation using SQL, and optimizing enterprise platforms like ERP and WMS. Skilled in L1/L2 technical support, issue tracking via ServiceNow and Jira, and utilizing modern tools including PHP and AI-assisted workflows (Node.js/Copilot). Strong background in direct customer engagement, troubleshooting, and bridging the gap between business operations and technical teams.