Bilal Al-Damen

About

I’m a CX-driven Sales & Operations professional with 4+ years of experience helping brands elevate their customer journey, improve retention, and turn support into a strategic growth engine. I’ve worked across tech, retail, and service industries—supporting both customers and internal teams with data-backed insights, process optimization, and a customer-first mindset.

My background includes handling omnichannel customer support operations, leading frontline teams, and managing client success pipelines. I’ve worked closely with sales, marketing, and product to create scalable onboarding systems, shape loyalty campaigns, and resolve complex inquiries with empathy and efficiency.

I thrive in environments where CX and Sales go hand-in-hand—where listening to customer needs, improving their experience, and optimizing support channels drive long-term business value. I’m now looking to join a company where I can own and evolve customer relationships, improve outcomes, and be a trusted cross-functional contributor.