Skills
Project Management & Execution
Internal Auditing & Compliance
Financial Control & Budgeting
Service Operations Leadership
Cost Reduction & Process Optimization
Team Leadership & Staff Development
Performance Monitoring (KPIs & OKRs)
Customer Experience Management
Supply Chain & Spare Parts Logistics
Strategic Planning & Business Development
Risk Assessment & Mitigation
Root Cause Analysis & Problem Solving
Vendor & SLA Management
Digital Tools: CRM ,Salesforce, Freshservice, Zendesk
About
Results-oriented Service & Projects Manager with over 20 years of progressive experience in managing service operations, leading cross-functional teams, and executing strategic projects across the mobile, IoT, and smart technology sectors. Successfully led the setup and development of nationwide service centers for top-tier brands, assuming full responsibility for project planning, budgeting, execution, and performance evaluation.
Possess solid expertise in internal auditing, cost control, financial reporting, and compliance with international service standards. Skilled at optimizing workflows, reducing operational costs, and implementing control systems that improve efficiency and transparency. Known for strong leadership, attention to detail, and the ability to manage multiple priorities while maintaining high-quality results.
Adaptable and analytical, with a deep understanding of risk analysis, KPI monitoring, and internal process improvement. Looking to contribute to organizations seeking a seasoned professional in project management, internal audit, or operations leadership roles.
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