Skills
HARD SKILLS
Training Needs Analysis | Learning Management Systems (LMS) | Root Cause Analysis | Curriculum Development |
Process Improvement | Performance Monitoring & Evaluation | Compliance & Audit Reporting | Data Analysis & Reporting | Soft Skills Training | Coaching & Mentoring
SOFT SKILLS
Communication & Presentation | Attention to Detail | Problem Solving | Critical Thinking | Coaching & Feedback |
Adaptability & Flexibility | Emotional Intelligence | Time Management | Teamwork & Collaboration | Leadership &
Influence | Analytical Thinking | Decision-Making | Active Listening | Conflict Resolution | Continuous Learning
About
Experienced Trainer with a strong foundation in quality analyst and customer experience. Skilled in identifying performance gaps, coaching frontline teams, and designing impactful training programs. Combines empathy with a solutions-oriented mindset to boost both employee confidence and customer satisfaction. Known for clear communication, cross-functional collaboration, and delivering training sessions that align with business goals.
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