Skills
Agile & Scrum Expertise: Proficient in Agile and Waterfall methodologies, with hands-on experience using Jira for project management.
Quality Assurance & Testing: Skilled in SIT, UAT, API testing, and documentation (e.g., BRDs, BSDs), ensuring alignment with Agile principles.
Team Leadership: Successfully led high-performing teams, improved efficiency by 10%, and reduced handling time by 85% through process improvements.
Stakeholder Collaboration: Worked with cross-functional teams (Sales, Marketing, IT) to resolve gaps and enhance deliverables.
Technical Proficiency: Knowledge of PL/SQL, API tools (Postman, Swagger), and project documentation, supporting Agile technical practices.
About
I'm a dynamic professional with over 12 years of experience in customer service, digital support, and quality assurance, including expertise in Agile methodologies and software testing. His background as a Team Leader and Quality Assurance Team Member demonstrates strong leadership, cross-functional collaboration, and process optimization skills—key traits for a Scrum Master.
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