Skills
• Account Management • Client Relationship Management • Business Development
• Customer Onboarding • Stakeholder Management • Partner Management • Lead Generation & Prospecting • Cold Calling & Email Outreach
• Customer Retention • Sales Negotiation • Problem Solving
About
I'm an Account Manager and Business Development professional with a Bachelor's degree in Banking and Financial Sciences and 3+ years of combined experience in account management, customer success, sales, and customer service. Most recently, I worked in the technology and livestream industry across the MENA region.
Over the past year, I managed a portfolio of 80+ agency and partner accounts and onboarded 30+ new partners. My work focused on building long-term relationships, understanding each clients goals, tracking account health, and driving retention and growth. I also generated new business through prospecting, cold outreach, and market research, and worked closely with support, product, and operations teams to resolve issues and deliver a strong customer experience. Before moving into account management, I worked in FMCG sales, managing retail and supermarket accounts, negotiating pricing and terms, and contributing to monthly sales targets. That background gives me a commercial mindset that I bring to renewals, upsell conversations, and new business.
Tools: Salesforce, HubSpot CRM, Zendesk, Microsoft Excel, Power BI.
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