Skills
Business Analysis
Project Coordination
Agile Methodologies
Fintech & Digital Payments
Customer Experience
Quality Assurance
Microsoft Office Tools
Call Center Systems
Card Systems (MXP)
Stakeholder Communication
Requirement Documentation
Team Collaboration
UAT Support
Prepaid Cards & Wallets
Fleet Management System
About
A dedicated and detail-oriented Business Analyst with strong experience in the fintech, digital payments industry, and the mobility. Proven ability to bridge the gap between business needs and technical solutions, with hands-on experience in agile environments, stakeholder management, and product lifecycle coordination. Skilled in gathering and documenting requirements, leading cross-functional teams, and delivering customer-centric solutions. Strong background in prepaid cards, digital wallets, banking services, and customer experience. Holds training in PMP and ACP certifications, with a clear focus on delivering value, improving processes, and aligning technology with business goals.
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