Marketing CRM & Events Coordinator
Department: Marketing
Location: Jordan
Employment Type: Full-Time
Job Summary
We are looking for an organized, proactive, and detail-oriented Marketing CRM & Events Coordinator to join our Marketing Department. The role will primarily focus on customer relationship management (CRM), customer data, reporting, and performance tracking, while also supporting marketing events and providing operational assistance to the team when needed.
The ideal candidate combines strong analytical and reporting skills with excellent communication abilities and the confidence to work in customer-facing environments.
Key Responsibilities
CRM & Reporting
- Prepare and maintain regular CRM, customer data, and marketing performance reports.
- Organize and update customer databases and reporting files.
- Support customer segmentation, loyalty programs, and customer communication activities.
- Analyze customer trends and campaign results and share insights with the Marketing team.
Events & Marketing Activities
- Assist in planning, preparing, and coordinating marketing events and activations.
- Attend selected events and provide on-ground operational support.
- Monitor customer experience and coordinate with branches and internal teams to ensure smooth event execution.
- Capture basic event content and customer interactions when required.
General Marketing Support
- Provide backup support to team members during leave, peak workloads, and major campaigns.
- Assist with marketing coordination, follow-ups, reporting, and urgent departmental tasks.
- Develop a working knowledge of the department's key processes to ensure business continuity and effective teamwork.
Qualifications & Requirements
- Bachelor's degree in Marketing, Business Administration, Communications, Hospitality, or a related field.
- 1–3 years of relevant experience in CRM, marketing coordination, reporting, events, or customer experience is preferred.
- Strong Microsoft Excel skills and the ability to work with data and reports.
- Excellent organizational skills, attention to detail, and time management.
- Good written and verbal communication skills in both Arabic and English.
- Confident interpersonal skills and the ability to interact professionally with customers and colleagues.
- Flexibility to attend selected evening or weekend events when required.
- Basic knowledge of social media and mobile content creation is an advantage.
- Ability to multitask, adapt to changing priorities, and work effectively under pressure.
Preferred Candidate Profile
- Analytical, organized, and dependable.
- Proactive, collaborative, and willing to support the wider team.
- Comfortable balancing office-based reporting tasks with on-ground event responsibilities.
- A quick learner with a strong sense of ownership and accountability.
