Department: E-Commerce
Job Type: Full-Time
Reports To: E-Commerce Manager
Location: Amman, Jordan
Job Overview
We are seeking a highly organized, detail-oriented, and data-driven E-Commerce Product Content Specialist to manage and optimize product information across our e-commerce website and digital sales channels.
The successful candidate will be responsible for ensuring that all product listings are accurate, complete, visually consistent, and optimized for search visibility and customer conversion. This role requires strong attention to detail, effective coordination with internal departments and suppliers, and the ability to manage large product catalogues across multiple brands and categories.
The ideal candidate combines strong content management skills with an understanding of e-commerce operations, product data management, SEO fundamentals, and online retail customer behavior.
Key Responsibilities
1. Product Information Management
- Create, upload, update, and maintain product listings across the company's e-commerce platform.
- Develop clear, accurate, and engaging product titles, descriptions, specifications, and key selling points.
- Ensure all product information, including SKUs, barcodes, brands, categories, variants, dimensions, and technical specifications, is accurate and consistent.
- Collect and validate product information from suppliers, manufacturers, official catalogues, and internal databases.
- Ensure product attributes and categorization comply with the company's product data standards.
- Identify and resolve incomplete, duplicated, inconsistent, or outdated product information.
2. Product Catalogue Management
- Maintain a structured, accurate, and up-to-date product catalogue across all assigned categories.
- Ensure products are correctly categorized, tagged, and assigned relevant filters and attributes to improve website navigation.
- Manage product variants, bundles, collections, and related product associations where applicable.
- Coordinate with purchasing and inventory teams to ensure product information aligns with the latest assortment and stock records.
- Maintain organized product data files and content tracking sheets.
- Support bulk product uploads and catalogue updates using Excel, CSV files, or available platform tools.
3. Product Content Optimization
- Write and optimize product descriptions to communicate product features, benefits, and value propositions effectively.
- Apply SEO best practices to product titles, descriptions, metadata, headings, and image alt text.
- Ensure product pages follow established content templates, formatting standards, and brand guidelines.
- Review existing listings and recommend improvements to content quality, searchability, and customer experience.
- Avoid duplicate or generic descriptions where original, product-specific content is required.
- Ensure all published content is consistent with official manufacturer information and approved brand claims.
4. Product Images & Digital Assets
- Ensure each product listing contains the required product images and supporting visual assets.
- Source approved images, manuals, specifications, and other digital assets from suppliers and manufacturers.
- Verify image quality, resolution, format, dimensions, and consistency with website requirements.
- Coordinate with graphic design and marketing teams to obtain missing assets and prepare content for new product launches.
- Ensure product images accurately represent the products and meet brand guidelines.
5. Quality Assurance & Publishing
- Review product pages before and after publication to ensure accuracy, completeness, and proper display.
- Conduct regular catalogue audits to identify missing images, incorrect specifications, broken links, and content errors.
- Ensure new products and catalogue updates are published within agreed turnaround times.
- Follow established approval workflows for product information, promotional content, and brand-specific requirements.
- Maintain a content status tracker covering products received, in progress, pending information, approved, and published.
- Escalate recurring data quality issues and coordinate corrective actions with the relevant teams.
6. Cross-Functional Coordination
- Work closely with purchasing, merchandising, inventory, marketing, SEO, and customer service teams.
- Follow up with suppliers to obtain missing product information and approved content assets.
- Coordinate product catalogue readiness for new brand launches, seasonal campaigns, and promotional events.
- Support customer service by correcting recurring product information issues that generate customer inquiries or complaints.
- Recommend improvements to product content workflows, templates, and catalogue management processes.
Qualifications & Requirements
- Bachelor's degree or diploma in E-Commerce, Marketing, Business Administration, Information Management, or a related field is preferred.
- 1–3 years of relevant experience in e-commerce content management, product information management, catalogue operations, or online retail.
- Experience managing product listings through Shopify, WooCommerce, Magento, or a similar e-commerce platform.
- Strong Microsoft Excel skills, including data cleaning, filtering, lookups, and bulk data preparation.
- Excellent written English; Arabic proficiency is an advantage.
- Understanding of product attributes, SKU structures, product categorization, and catalogue management.
- Basic knowledge of SEO and product-page optimization.
- Familiarity with image management and digital asset requirements.
- Strong analytical, organizational, and problem-solving skills.
- High attention to detail and the ability to manage large volumes of product data accurately.
- Ability to coordinate effectively with multiple departments and meet deadlines.
