Job description:
Purpose of the Job
The role is responsible for understanding business needs, identifying opportunities for process and technology improvements, translating business requirements into clear functional and technical requirements, and supporting the delivery of IT solutions that align with business objectives.
The Business Analyst will work closely with business stakeholders, IT teams, solution architects, vendors, and project teams throughout the lifecycle of initiatives, from initial idea and requirements gathering through implementation, testing, and post-go-live support.
Job Description
Act as the primary IT contact for assigned Corporate Functions, particularly HR, Legal, and ESG.
Build strong relationships with business stakeholders and understand their business priorities, challenges, and strategic objectives.
Proactively identify opportunities where technology can improve business processes, employee experience, compliance, and operational efficiency.
Support stakeholders in defining and prioritizing their technology requirements.
Conduct workshops, interviews, and requirement-gathering sessions with business stakeholders.
Analyze current business processes and identify gaps, inefficiencies, and improvement opportunities.
Translate business needs into clear and structured business requirements, functional requirements, user stories, and acceptance criteria.
Document current-state and future-state processes.
Challenge requirements where appropriate and recommend practical and scalable solutions.
Ensure requirements are clearly understood and agreed upon by both business and IT.
Work with IT delivery teams, architects, developers, and vendors to define appropriate solutions.
Support solution evaluation and contribute to RFPs, vendor assessments, and technology selection.
Participate in project planning, solution design, testing, implementation, and deployment activities.
Ensure delivered solutions meet the agreed business requirements.
Support business stakeholders throughout UAT and obtain business sign-off.
Coordinate with vendors and IT teams to resolve functional issues and clarify requirements.
Support the business analysis and continuous improvement of applications supporting:
HR: SAP SuccessFactors, HR systems, employee services, talent, performance, compensation, workforce management, etc.
Legal: Legal management, contracts, matters, compliance, and related platforms.
ESG: ESG data, reporting, sustainability, and compliance solutions.
Understand integrations and dependencies between Corporate Function applications and other enterprise systems such as SAP, ServiceNow, Microsoft platforms, and other corporate applications.
Identify opportunities to simplify, automate, and digitize business processes.
Analyze process performance and recommend improvements using technology, automation, and AI where appropriate.
Support continuous improvement initiatives across HR, Legal, and ESG.
Contribute to the Corporate Functions technology roadmap and ensure initiatives are aligned with the overall IT strategy.
Develop test scenarios and test cases based on approved requirements.
Coordinate and support UAT with business users.
Analyze defects and coordinate resolution with IT teams and vendors.
Validate that solutions meet functional requirements before go-live.
Maintain accurate business requirements, process documentation, solution documentation, and functional specifications.
Ensure appropriate change control and requirements traceability.
Support IT governance, project reporting, and portfolio management activities.
Maintain a clear view of business demand, priorities, dependencies, and delivery status.
Job Requirements - Experience and Education
Strong business analysis and requirements management skills.
Excellent stakeholder management and communication skills.
Ability to translate complex business needs into clear IT requirements.
Strong analytical and problem-solving capabilities.
Process mapping and process improvement experience.
Experience working with cross-functional teams and technology vendors.
Strong understanding of enterprise applications and integrations.
Ability to manage multiple initiatives and priorities simultaneously.
Strong presentation, documentation, and workshop facilitation skills.
Ability to challenge business requirements constructively and recommend alternative solutions.
Understanding of Agile and/or traditional project delivery methodologies.
Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.
3-5 years of experience in Business Analysis, IT Business Partnering, Product Management, or a similar IT role.
Experience working with Corporate Functions, preferably HR, Legal, ESG, Finance, or other shared services.
Experience with enterprise applications and SaaS platforms.
Experience working with system integrations, vendors, and implementation projects.
Experience in a multinational organization is preferred.
Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Profile description:
Aramex International L. L. C.
