📢 We’re Hiring: Receptionist & Operations Coordinator – Gym
We are looking for a professional, organized, and customer-focused Receptionist & Operations Coordinator to join our gym team. The ideal candidate will be responsible for delivering an excellent member experience while supporting and coordinating the daily operations of the gym.
Key Responsibilities:
- Reception & Customer Service
- Welcome members and visitors professionally and provide a positive first impression.
- Handle phone calls, inquiries, and messages in a professional and timely manner.
- Assist members with membership inquiries, registration, renewals, and general information.
- Follow up on membership expirations, renewals, and payments in coordination.
- Handle member complaints and concerns professionally and escalate issues when necessary.
- Maintain an organized, clean, and professional reception area.
- Coordinate member appointments, trial sessions, and visits.
- Support membership sales by introducing prospective members to the gym’s services and following up on inquiries.
- Operations Coordination & Reporting
- Coordinate and monitor daily gym operations to ensure smooth and efficient workflow.
- Monitor gym cleanliness, equipment condition, and overall facility standards, reporting any issues to management.
- Coordinate with the maintenance team regarding equipment faults and facility issues.
- Prepare daily, weekly, and monthly operational reports for management.
- Monitor attendance, membership-related activities, customer feedback, and operational performance.
- Follow up on assigned tasks and ensure timely completion.
- Identify operational issues and support management in implementing effective solutions.
- Perform any additional duties related to gym operations as assigned.
Requirements:
* Minimum 2–3 years of relevant experience in reception, customer service, administration, or operations coordination.
* Experience in a gym, fitness center, or customer service environment is highly preferred.
* Excellent communication, interpersonal, and customer service skills.
* Proficiency in Microsoft Office, particularly Excel, with the ability to prepare and analyze reports.
* Strong organizational, follow-up, and problem-solving skills.
* Ability to multitask, prioritize responsibilities, and work under pressure.
* Ability to work flexible shifts, including weekends, according to the gym’s schedule.
If you interested Send your updated CV to: hr@kabsfitfactory.com
mentioning “Receptionist & Operations Coordinator” in the email subject line.
