About the Role
Jordanian Food Origins is looking for an experienced and results-driven Restaurant Operations Manager to oversee the day-to-day operations of Zanjabeel restaurants and ensure consistent standards across branches.
The role is responsible for driving operational excellence, guest experience, team performance, food quality, cost control, and overall restaurant profitability while ensuring that Zanjabeel’s brand standards are consistently maintained.
Key Responsibilities
Restaurant Operations
- Oversee the daily operations of multiple Zanjabeel branches.
- Ensure smooth and efficient restaurant operations across all locations.
- Establish and maintain operational standards, procedures, and checklists.
- Conduct regular branch visits and operational inspections.
- Identify operational issues and implement corrective actions.
- Ensure compliance with company policies, food safety requirements, and health regulations.
Team & People Management
- Lead, coach, and develop restaurant managers and operational teams.
- Set clear performance expectations and monitor team productivity.
- Support recruitment, onboarding, training, and performance evaluations.
- Build a strong culture of accountability, teamwork, and customer service.
- Ensure appropriate staffing levels and effective workforce planning.
Financial & Commercial Performance
- Monitor branch sales, costs, profitability, and key performance indicators.
- Control food cost, labor cost, wastage, and operational expenses.
- Analyze branch performance and identify opportunities to improve profitability.
- Work closely with management to develop and execute plans for sales growth.
- Ensure effective inventory and stock management.
Guest Experience & Brand Standards
- Ensure consistent Zanjabeel service and hospitality standards across all branches.
- Monitor customer feedback, complaints, and satisfaction.
- Identify recurring customer experience issues and implement solutions.
- Ensure food quality, presentation, service speed, cleanliness, and overall guest experience meet company standards.
Food Quality & Supply Chain
- Coordinate with kitchen, purchasing, and supply teams to maintain product quality and availability.
- Monitor food preparation and portioning standards.
- Reduce food waste and unnecessary operational losses.
- Ensure branches follow approved recipes, specifications, and procedures.
Performance & Reporting
- Prepare regular operational reports for senior management.
- Track KPIs including sales, food cost, labor cost, wastage, customer satisfaction, and branch profitability.
- Use operational data to identify trends, problems, and growth opportunities.
- Develop and implement action plans for underperforming branches.
New Branches & Business Growth
- Support the opening and launch of new Zanjabeel branches.
- Ensure new locations are operationally ready before opening.
- Support the development and implementation of SOPs, training programs, and operational systems.
- Contribute to the continuous improvement and expansion of the Zanjabeel brand.
Key Performance Indicators
The successful candidate will be measured against:
- Sales growth
- Branch profitability
- Food & beverage cost
- Labor cost
- Waste and inventory variance
- Customer satisfaction
- Service quality
- Operational compliance
- Employee performance and retention
- Speed and efficiency of operations
- Successful implementation of company standards
Requirements
- 5+ years of experience in restaurant or F&B operations.
- Previous experience managing multiple restaurant branches is highly preferred.
- Strong knowledge of restaurant operations, food cost, labor management, inventory, and profitability.
- Strong leadership and people-management skills.
- Excellent problem-solving and decision-making abilities.
- Strong understanding of customer experience and service standards.
- Ability to analyze operational and financial KPIs.
- Strong communication and organizational skills.
- Ability to work in a fast-paced, multi-location environment.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
What We’re Looking For
We are looking for someone who is hands-on, commercially minded, and operationally strong — someone who can move between branches, identify problems, coach managers, improve processes, and ultimately make the restaurants perform better.
This is not a desk-only role. The ideal candidate is comfortable being on the ground, working closely with branch teams and management, and taking ownership of operational results.
Company
Jordanian Food Origins is a growing F&B company managing a portfolio of restaurant brands, including Zanjabeel, with a focus on developing strong food concepts, operational excellence, and sustainable growth across Jordan and the region.
