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Job Description
Sun Tours is seeking for a full-time experienced and dynamic Senior Travel Operation Advisor/Officer to join our team. This role is ideal for someone who can handle end-to-end travel planning, manage VIP and corporate clients, and deliver high-quality, tailor-made travel experiences.
Job Summary
The Senior Travel Operations Advisor/Officer is responsible for managing all aspects of travel arrangements, including flight reservations, hotel bookings, visas, transportation, and customer support. The role requires delivering high-quality service to corporate and leisure clients while ensuring accuracy, efficiency, and compliance with company standards.
Key Responsibilities:
- Manage client inquiries from consultation to booking confirmation
- Design customized travel itineraries (flights, hotels, visas, transfers, experiences)
- Handle flight bookings, reissues, refunds, and itinerary changes
- Provide expert recommendations based on client needs and travel trends
- Maintain strong relationships with airlines, hotels, and suppliers
- Ensure accuracy of all travel documents and bookings
- Deliver exceptional service, especially for VIP and corporate clients
- Process airline ticket exchanges, cancellations, and refunds.
- Coordinate with airlines, hotels, embassies, and travel suppliers.
- Monitor booking queues and follow up on pending requests.
- Resolve complex travel issues and provide timely solutions.
- Ensure compliance with company policies and airline regulations.
- Meet individual and departmental performance targets.
Requirements:
- Bachelor’s degree Hotel Management, airport Management or any relevant field.
- Minimum 5 years of experience in travel consultancy and ticketing
- Strong knowledge of GDS system (Amadeus) & Galileo
- Experience in corporate travel or luxury travel is highly preferred
- Proficiency in English (written, reading and conversation)
- Ability to work under pressure and manage multiple requests
- Excellent knowledge of international fare rules and airline policies.
- Proficiency in Microsoft Office applications.
- Strong problem-solving and organizational skills.
- Ability to work flexible and rotating shifts (A & B) based on business needs.
Preferred Qualifications
- IATA/UFTAA certification is an advantage.
- Experience in corporate travel management.
- Experience with online booking tools and travel management systems.
Competencies:
- Negotiation Skills
- Customer Focus
- Communication Skills
- Time Management
- Attention to Detail
- Problem Solving
- Ability to cope with company SOPs (Standard Operating Procedures).
- Multitasking
- Excellent communication skills
· If you meet the above qualifications and are passionate about delivering exceptional travel services, we encourage you to apply using the link below or send your CV to ( hr@suntoursgroup.com )
https://www.suntoursgroup.com/jobs/visa-advisor/
