Be Well is Jordan's first mental health centre focused on prevention, psychoeducation, and integrated well-being. We are a community-centred space where people come to learn, grow, and access support across therapy, coaching, and mental health programmes.
We are looking for a Client Experience Secretary who will be the first voice and face that every Be Well client encounters.
The role
You will manage the front-of-house experience at Be Well — handling client bookings, communications, and enquiries with professionalism and genuine warmth. You will work closely with the Centre Office Manager and the clinical team to ensure every client feels welcomed, organised, and supported from their very first contact with us. This role requires initiative, emotional intelligence, and a genuine commitment to client care.
What you will do
- Manage all incoming client enquiries across phone, WhatsApp, email, and the booking platform — responding promptly and professionally.
- Book, confirm, reschedule, and follow up on all client appointments across all practitioners.
- Welcome clients on arrival and maintain a calm, professional, and welcoming front-of-house environment.
- Send appointment reminders and follow-up messages to clients.
- Support the coordination of practitioner schedules and session logistics.
- Manage incoming and outgoing correspondence and maintain accurate client records.
- Assist with administrative tasks including filing, data entry, and documentation.
- Support the Centre Office Manager with coordination tasks as required.
- Handle all client interactions with sensitivity to the nature of a mental health environment — discretion and confidentiality are essential at all times.
What we are looking for
Essential:
- Previous experience in an administrative, receptionist, or client-facing coordination role.
- Fluent in Arabic and English — written and spoken.
- Warm, professional, and calm under pressure
- Reliable, punctual, and consistent
- Proficient in Microsoft Office and comfortable learning new digital tools
- Discreet and trustworthy — strict confidentiality is non-negotiable in this role
Valued but not required:
- Experience in a healthcare, wellness, or professional services environment
- Familiarity with appointment booking or CRM systems
What Be Well offers
- A meaningful role in one of Jordan's most distinctive mental health organisations.
- A supportive, professional team environment where your contribution matters.
- Clear structure, direct guidance from the Centre Office Manager, and room to grow.
