Job Title: Pre-Legal Liaison
Department: Operations
Division: Legal Negotiations
Location: Amman
Reports to: Pre-Legal Team Lead
Job Objectives
The Pre-Legal Liaison is responsible for reviewing and validating all incoming pre-legal files to ensure accuracy and legal readiness before assigning them to Pre-Legal Negotiators. This role ensures timely case progression, balanced workload distribution, and smooth coordination between teams. The Liaison acts as the operational bridge within the Pre-Legal process, maintaining documentation integrity and supporting overall legal process efficiency.
Responsibilities And Duties
- File Review & Legal Readiness
- Review pre-legal files to verify completeness, accuracy, and compliance with legal standards
- Identify missing documents or inconsistencies and coordinate resolutions with relevant departments
- Ensure all files meet internal documentation and readiness criteria prior to assignment
- Assignment & Workload Coordination
- Assign cases to Pre-Legal Negotiators based on case complexity, workload, and specialization
- Monitor assignment progress using internal tracking tools and flag any bottlenecks
- Maintain accurate records of all assignments and reassignments
- Stakeholder Communication & Escalation Handling
- Liaise between Pre-Legal and Legal Negotiators to support escalations and transitions
- Communicate critical updates, risks, or delays to management and team leads
- Ensure proactive, respectful, and timely communication across all internal teams
- Documentation & Compliance
- Maintain secure and organized documentation for all reviewed and assigned files
- Ensure all file handling complies with company policy, legal standards, and audit requirements
- Support internal reviews by maintaining accurate documentation history
- Reporting & Process Improvement
- Generate daily, weekly, and monthly reports on file volume, assignment turnaround, and workflow efficiency
- Identify recurring issues and contribute to improving pre-legal procedures
- Collaborate with leadership to refine SOPs and support the onboarding of new Pre-Legal Negotiators
Qualifications
- Diploma in Business Administration, Finance, or a related field is a minimum requirement
- Bachelor’s degree in Business Administration, Finance, or a related field “is a plus”
- Certification or formal training in collections or negotiation is an advantage.
Years Of Experience
Minimum of 1–2 years in legal, pre-legal, administrative, or coordination roles
Experience in legal documentation, collections, or administrative support is strongly preferred
Behavioral Requirements/Competencies
- High attention to detail with minimal error rate
- Strong sense of responsibility and initiative
- Clear and concise written and verbal communication
- Professional conduct under pressure and deadlines
- Collaborative, dependable, and confidentiality-conscious
- Sound judgment when managing sensitive or escalated cases
- Organized and adaptable to shifting priorities
Technical Requirements
- Proficient in Microsoft Office Suite (Excel, Outlook, Word)
- Familiarity with CRM systems and case tracking tools
- Ability to manage and maintain secure documentation systems
- Strong reporting and analytical documentation skills
Communication And Interaction
- Reports to: Pre-Legal Team Lead
- Works with: Pre-Legal Negotiators, Legal Negotiators, Team Leads, and Department Managers
- Subordinates: None
