About The Role
We are seeking an experienced
Operations Team Lead to lead and scale Aumet’s end-to-end operational ecosystem. This role is responsible for ensuring operational excellence across marketplace operations, logistics, financial operations, vendor management, and process optimization while driving automation, efficiency, and business growth.
The ideal candidate combines strategic thinking with hands-on execution and has a proven track record of leading cross-functional teams in fast-paced, technology-driven environments.
Key Responsibilities
Operational Leadership
- Lead and optimize daily operations across marketplace, logistics, vendor management, and back-office functions.
- Ensure seamless execution of the end-to-end operational lifecycle from order placement through fulfillment, delivery, and financial settlement.
- Develop scalable processes, governance frameworks, and operational best practices.
Strategy & Performance Management
- Define and monitor operational KPIs and dashboards to drive data-driven decisions.
- Identify bottlenecks and implement initiatives to improve efficiency, quality, and scalability.
- Lead strategic projects and operational transformation initiatives aligned with business objectives.
Marketplace & Logistics
- Oversee marketplace performance across buyers and suppliers, ensuring high order fulfillment rates and SLA compliance.
- Improve logistics efficiency, delivery performance, and inventory flow while minimizing delays and order rejections.
- Monitor operational metrics and implement corrective actions where necessary.
Financial Operations
- Manage operational aspects of wallets, payment flows, settlements, reconciliations, withdrawals, commissions, and revenue tracking.
- Partner closely with Finance to ensure financial accuracy, operational integrity, and cash flow visibility.
Risk Management & Process Improvement
- Identify operational risks and implement mitigation strategies.
- Drive automation initiatives and workflow optimization using modern tools and technologies.
- Standardize processes to reduce manual effort and improve reliability.
Cross-functional Collaboration
- Work closely with Product, Engineering, Finance, Commercial, Customer Support, and Sales teams to ensure alignment and successful execution.
- Support onboarding initiatives and operational readiness for new partners and services.
Vendor & Stakeholder Management
- Build and maintain strong relationships with suppliers, logistics partners, and strategic stakeholders.
- Monitor vendor performance and ensure adherence to service levels and contractual commitments.
Leadership & Team Development
- Lead, mentor, and develop high-performing operations teams.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
- Establish clear goals, performance metrics, and succession planning within the department.
Governance & Compliance
- Ensure compliance with internal policies, regulatory requirements, and industry best practices.
- Maintain strong operational controls, documentation standards, and quality assurance processes.
Qualifications
- 7+ years of experience in Operations, Supply Chain, Marketplace Operations, FinTech, Logistics, or related domains.
- 3+ years of leadership experience managing cross-functional or multi-disciplinary teams.
- Strong understanding of marketplace dynamics, logistics operations, payment systems, settlements, and operational scalability.
- Proven ability to build and optimize operational processes using data and automation.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience managing KPIs, dashboards, and performance reporting.
- Strong communication and stakeholder management capabilities.
- Experience working in high-growth or technology-driven organizations is highly desirable.
Preferred Qualifications
- Experience in healthcare, pharmaceutical distribution, or digital marketplaces.
- Experience operating across multiple countries or MENA markets.
- Familiarity with digital wallets, embedded finance, reconciliation processes, and financial operations.
- Exposure to workflow automation platforms and operational analytics tools.
