Customer Service Executive

BitOasis • Full-time • عمان, JO • 1d ago

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Assist in training junior Customer Support Representatives

Qualification

Bachelors Degree
Minimum 1 year of experience in KYC processes, including knowledge of regulatory updates.
1 year of experience in Customer Service or a related field.
Proficiency in English is a must.
Strong communication and interpersonal skills.
Ability to work in shifts.

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