About us : Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
In this role you will be responsible on assigned area to do sales and merchant relation.
Responsibilities
- Retain market share and maintain consistent good relationship.
- Ensure TAT of 24 hours for every service call.
- Develop and maintain ongoing merchant relationships with merchants.
- Attending all customer inquiries, investigate complaints, identify, and recommend improvements to existing processes and procedures to maximize sales and service level within a highly competitive marketplace.
- Create awareness and enhance card acceptance of the various card products, merchant education.
- Enhance the profitability of the merchant portfolio through periodic performance analysis, education, training, and quality servicing.
- Provide market / competitor intelligence and customer feedback for formulating sales strategies and tactics.
- Provide high level of customer service, Including the consolidation and development of existing customer base analysis and consultation at a professional level.
- Ensure adherence to NI standards of professional and ethical conduct.
- Adherence to internal reporting requirements
- Ensuring the delivery of a first-class relationship management service to all accounts within the portfolio
- Meet all quantitative and qualitative performance standards.
Qualifications
- Education : Bachelor Degree in Business or any related field
- Language : Excellent Arabic - English
- Experience : 1-3 years of experience of sales experience
- Computer Skills : Very good
- Time Management.
- Negotiation Skills.
- Presentation Skills.
- Excellent Conversation.
