Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.
Job Description
What you will be doing:
- Conduct Training needs analysis for the hotel
- Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
- Provide support and development of Departmental Trainers as required
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
- Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
- Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
- Promote a culture of learning and continuous improvement across all departments.
- Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
- Assists with the development and implementation of training strategies, ensuring the companyculture isprovided with a high level of learning support.
- Ensure that global brand and culture initiatives are embedded within the hotel.
- Support hotel with integrating and administering INES as a core learning resource.
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
- Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
Qualifications
Your experience and skills include:
- Previous leadership experience in a similar role required
- Computer literate in Microsoft Window applications and or relevant computer applications required
- University/College degree
- Excellent in both Language Arabic & English
- Excellent administrative, interpersonal, written and verbal skills
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable with exceptional attention to detail
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
- Jordanian nationalonly
- Female Only
