We're Hiring: Account Manager :
Are you passionate about engaging with students and creating meaningful digital experiences? We are an innovative e-learning company seeking a dynamic professional to join our team on-site at our headquarters.
About The Role
As the Account Manager, you will be the primary liaison between our students and internal teams such as registration, support, and content. Your mission is to foster strong relationships with our student community across various social media platforms by responding to inquiries, monitoring trends, and continuously enhancing their digital journey with us.
Key Responsibilities
- Respond promptly and professionally to student inquiries via direct messages and comments across all platforms.
- Act as the main liaison between students and internal departments (registration, support, content).
- Monitor feedback and engagement trends, providing insights through daily/weekly reports.
- Offer actionable recommendations to improve the student experience.
- Collaborate with the content team to create engaging posts that align with our students’ interests.
- Manage the company’s online reputation by addressing concerns or complaints swiftly.
- Prepare regular reports on engagement metrics and satisfaction levels.
Job Requirements
- Bachelor’s degree in Marketing, Media, Business Administration, Education, or a related field.
- Minimum of 1 year of experience in account management, customer service, or social media—experience in the e-learning or youth industry is preferred.
- Excellent written communication skills in Arabic (with proficiency in English considered a plus).
- Strong analytical skills to distill social media trends into clear, actionable insights.
- In-depth knowledge of major social media platforms and management tools.
Work Environment
This is a full-time, on-site position at our company headquarters. (Remote or hybrid arrangements are not available for this role.)
Key Competencies
- Exceptional responsiveness and a professional communication style.
- Deep understanding of student behavior and digital engagement trends.
- Strong collaboration skills and the ability to work under pressure.
- A proactive, solutions-driven mindset.
