ZainCash is launching a regulated investment service that lets Iraqi retail investors trade securities through the ZainCash app. The Head of Trading Services will own the end-to-end trading business: the team, the regulatory compliance and risk framework, the technology partners, the customer experience, and the commercial performance of equity and fixed income services.

Leadership and team management

Lead and grow the trading services team, covering equity and fixed income services, trading operations, and customer care
Set clear objectives, build a strong operating culture, and develop the leaders who report to this role
Build succession plans and hire for critical roles across the business

Regulatory compliance and risk

Own the trading service's compliance with the Iraqi Securities Commission (ISC) requirements, including licensing, ongoing reporting, and conduct obligations
Oversee the risk management framework for client funds, trade execution, settlement, and operational risk, working with the dedicated compliance and risk managers the business is appointing under the licensing rules
Maintain strong, accurate, and timely relationships with regulators, and ensure that every launch and product change has a documented record of approvals and open items
Ensure AML/KYC, sanctions screening, and client-asset safeguarding meet local and international standards

Product and trading operations

Define the product roadmap for equity and fixed income services, prioritising launch readiness, customer value, and regulatory fit
Oversee trading operations: order handling, settlement, reconciliations, corporate actions, client statements, and the wind-down and migration processes when required
Set pricing, funding, and fee structures in line with regulatory guidance and the commercial strategy

Technology and provider management

Lead the selection, contracting, and performance management of technology and infrastructure providers, including brokerage partners, OMS/bridge providers, KYC vendors, and back-office systems
Work closely with product and engineering to deliver a secure, reliable, Arabic-first customer experience
Manage vendor risk, service-level agreements, and partner communications, including contractual confidentiality terms

Marketing and customer

Partner with marketing to build awareness and adoption among young Iraqi investors, with compliant and accurate communications
Own customer care for trading services: service standards, complaints handling, escalation paths, and customer satisfaction measures
Track and report on key metrics such as activation, funding, retention, complaints, and net promoter score

Governance and reporting

Prepare regular reports for the executive team and board on performance, risk, compliance status, and open issues
Represent the trading services business in internal and external forums

Requirements

At least 10 years of experience in financial services, with at least 5 years in a senior role in securities brokerage, trading, or investment services
Hands-on experience with equity trading operations and, preferably, fixed income
Proven experience leading and developing teams of 20 or more people across multiple functions
Experience building and launching financial products, from concept through regulatory approval to go-live
Experience managing technology and outsourcing providers, including contract negotiation and performance oversight
Working knowledge of securities regulation, licensing requirements, AML/KYC, and client-asset protection
Experience managing customer care operations in a regulated financial environment
Strong written and spoken Arabic and English

ZainCash

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Head of Trading Services