About the Role

We are looking for a highly skilled Oracle Fusion HCM Support Team Leader to lead and manage our HCM functional support team. The successful candidate will oversee day-to-day support activities, ensure effective issue resolution, and drive continuous improvements in HR technology operations.

Key Responsibilities

· Lead and mentor the Oracle Fusion HCM functional support team.

· Manage and prioritize support requests across HCM modules (Core HR, Payroll, Absence, Benefits, Talent Management, Learning, Recruiting).

· Act as the escalation point for complex HCM functional issues and coordinate with Oracle Support (SR management).

· Collaborate with HR stakeholders to understand business needs and provide system solutions.

· Oversee configuration changes, testing, and deployment of HCM enhancements.

· Support HR cycles such as payroll runs, performance management, and workforce planning.

· Ensure documentation of functional solutions, processes, and best practices.

· Coordinate with technical teams for integrations, customizations, and reports.

· Monitor KPIs for support performance and drive process improvements.

Required Skills & Experience

· 3-7 years of experience in Oracle Fusion HCM (functional support and/or implementation).

· Strong knowledge of at least three HCM modules (Core HR, Payroll, Absence, Talent, Benefits, Learning, Recruiting).

· Proven leadership or team management experience.

· Hands-on expertise in troubleshooting, configurations, and issue resolution.

· Strong communication, stakeholder management, and leadership skills.

· Experience with HCM reporting tools (OTBI, BI Publisher, HDL).

Preferred Qualifications

· Oracle Certified Implementation Specialist in Fusion HCM.

· Experience in global HR operations and multi-country payroll.

· Prior experience managing HCM support teams in large organizations.

Education

· Bachelor’s degree in Human Resources, Business Administration, or related field.

· Professional HR certifications (SHRM, CIPD, etc.) are a plus.

Software Consultancy (sc.com.jo)

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Oracle Fusion Support Team Leader - HCM